Long-term care ombudsman

A long-term care ombudsman is a trained advocate who works to protect the rights and well-being of residents in nursing homes, assisted living facilities, and other long-term care settings. Ombudsmen serve as independent, neutral intermediaries between residents, their families, facility staff, and regulatory agencies. They work to address complaints, resolve disputes, and ensure that residents receive quality care and services. Long-term care ombudsmen provide support and guidance to residents and their families, help navigate the long-term care system, and empower individuals to voice their concerns and preferences regarding their care. They also monitor facility compliance with regulations and advocate for improvements in policies and practices to enhance resident safety, dignity, and quality of life.